Delivery & Returns

SHIPPING

UK

Standard UK Delivery

(2-5 days) 

£2.95 or FREE with orders over £20. Please note that the £20 must be spent on products only. 

Next Day Delivery UK (Mainland)

£5.95

Order by 12 noon and receive your order on the next working day. Excludes Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands.

Please be aware that we are unable to process or delivery orders on a Saturday, Sunday or Bank Holiday. For example, if you place an order on Friday afternoon, this will be received and dispatched on Monday for delivery on Tuesday. 

 

 

Europe

To countries: Belgium, France, Germany, Luxembourg & Netherlands

Standard Shipping (2 working days) - €14.90

To countries: Austria, Denmark & Switzerland

Standard Shipping (3-7 working days) - €17.39  

To countries: Czech Republic, Italy, Slovakia & Spain

Standard Shipping (3-4 working days) - €19.87

To countries: Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden

Standard Shipping (3-4 working days) - €23.59

To countries: Bosnia, Iceland NON DGN only as the Journey is part air, Latvia, Lithuania, Norway, Bulgaria, Serbia, Romania & Greece

Standard Shipping (4-6 working days) - €34.78

Russia Federation

Standard Shipping (3-4 working days) - €81

Canary Islands

Standard Shipping (3-5 working days) - €85.57

Please note that we are unable to deliver on Bank Holidays. Orders will be shipped via DPD or Post Office. 

 

The Americas & Canada

US Standard Shipping (2-5 business days) - $9.95 or FREE with orders over $60.

Canada Standard Shipping (2-7 business days) - $19.95 or FREE delivery over $100.

For any country not listed we can help! Please contact us with your shipping address and we will respond within 48 hours at hello@nailsinc.com

We apologies that we are currently unable to ship to Alaska, Brazil, Mexico or Hawaii due to high shipping costs of shipping nail polish to these states - if you would like to enquire on shipping rates then please contact our customer service team. Please note we unable to deliver on Bank Holidays. Orders will be shipped via FedEx. 

 

RETURNS & REFUNDS

UK & Europe

If you wish to return an order (or items from your order) purchased from Nailsinc.com, you may do so within 30 days to our Head Office from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used. An email will be sent confirming the refund.

It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery.

If: 
1) the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description; or 
2) the product delivered is damaged, 
Nails Inc will, at its discretion, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.

Please send it to Nails Inc, 3rd Floor, 19-23 Grosvenor Hill, London, W1K 3QD with a copy of your original delivery note, your order number, contact details and if you would like a refund or an exchange.

Please refer to our Terms and Conditions for more information.

 

The Americas & Canada

If you wish to return an order (or items from your order purchased) from Nailsinc.com you may do so within 30 days from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used. An email will be sent confirming the refund. It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed.

If: 
1) the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description; or 
2) the product delivered is damaged, 
Nails Inc will, at its discretion, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.

Please send it to Nails Inc USA c/o DA Distribution Alternatives, 6870 21st Avenue South, Lino Lakes, Minnesota, 55038 with a copy of your original delivery note, your order number, contact details and if you would like a refund or an exchange.

Please refer to our Terms and Conditions for more information.