FAQ

DELIVERY Q+A

  • Where do you deliver?

UK Delivery

Standard UK delivery (2-5 working days)

£2.95 or FREE with orders over £20. The £20 must be spent on products only.

Next Day Delivery UK (Mainland)

£5.95

Order by 12 noon and receive your order the next working day. Excludes Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands.

Unfortunately, we can’t process or deliver your orders on a Saturday, Sunday or Bank Holiday.

For example, if you place an order on Friday afternoon, this will be received and dispatched on Monday for delivery on Tuesday.

European Shipping

Standard Delivery (3-7 working days).

€9.95

Austria

Belgium

Czech Republic

Denmark

France

Germany

Hungary

Italy

Luxembourg

Netherlands

Republic of Ireland

Spain

Sweden

Standard Shipping (3-7 working days).

€15

Poland

Portugal

Finland

Croatia

Please note that we are unable to deliver any orders on Bank Holidays. Orders will be shipped via FedEx.

The Americas & Canada (excludes Hawaii & Alaska)

US Standard Shipping (2-5 business days)

$6.95 or FREE with orders over $45.

Canada Standard Shipping (2-7 business days)

$19.95

Brazil Standard Shipping (2-5 business days)

$29.95

For any country not listed we can help! Please contact us with your shipping address and we will respond within 48 hours at hello@nailsinc.com

Please note that we are unable to deliver any orders on Bank Holidays. Orders will be shipped via FedEx.

  • How do I return an online order?

Europe

If you wish to return an order (or items from your order) purchased from Nailsinc.com, you may do so within 30 days to our Head Office from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used. An email will be sent confirming the refund.

It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery.

If:
1) the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description; or
2) the product delivered is damaged,
Nails Inc will, at its discretion, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.

Please send it to Nails Inc, 3rd Floor, 19-23 Grosvenor Hill, London, W1K 3QD with a copy of your original delivery note, your order number, contact details and if you would like a refund or an exchange.

Please refer to our Terms and Conditions for more information.

The Americas & Canada

If you wish to return an order (or items from your order purchased) from Nailsinc.com you may do so within 30 days from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used. An email will be sent confirming the refund. It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed.

If:
1) the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description; or
2) the product delivered is damaged,
Nails Inc will, at its discretion, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.

Please send it to Nails Inc USA c/o DA Distribution Alternatives, 6870 21st Avenue South, Lino Lakes, Minnesota, 55038 with a copy of your original delivery note, your order number, contact details and if you would like a refund or an exchange.

Please refer to our Terms and Conditions for more information.

  • What are the promotion code rules?

Only one promotion code is valid per order and it can’t be used with any other promotion. Promotion codes are only valid against full-priced items. Promotion codes are applied at the checkout. If you are still unsure about the nitty gritty send us an email to hello@nailsinc.com if you have any problems and we will try our hardest to figure it out.

DISCOUNTS Q+A

  • Discounts & free gifts with purchase are only valid on full priced items, subject to availability. Nails Inc reserves the right to cancel promotion at any time due to technical error or unforeseen problems. Offers cannot be combined unless stated otherwise. No substitutes or cash equivalents. No adjustments can be made on prior sales. We reserve the right to cancel any order due to ineligible use of code.

PRODUCT Q+A

  • What products are Vegan & Cruelty free?

We love our furry friends and are 100% cruelty-free so we do NOT test on animals. We are also a 100% vegetarian brand working towards being 100% vegan.

  • How do you remove the nail polish lid?

Simply pull the silver/white cap upwards to reveal the screw-top. Rotate the screw-top anticlockwise to release the brush.

  • How long does nail polish last?

Our nail polish lasts 24 months from the first open. Please make sure you screw the top securely when you have finished your mani/pedi to prevent the polish from oxidising.

  • My nail polish has separated.

Don’t worry, this is natural so long as your polish is in date. Shake it to wake it, the metal balls will re-mix the polish for you.

KLARNA PAYMENT

Buy it. Love it. Pay for it.

  • 30 days to pay with no interest or fees for the service - ever
Step 1 - Select Klarna 'Pay Later' at checkout
Step 2 - Enter a few personal details - name, email, postcode and DOB. No card information required!
Step 3 - Complete the purchase and your items will be shipped
Step 4 - Receive payment instructions from Klarna via email (make sure you also check your junk!)
Step 5- Enjoy your good and pay when you're ready!

You can review your latest buys and settle your monthly statement at any time by logging in at www.klarna.com or by downloading the Klarna app. If you need further assistance you can contact Klarna’s customer care team for free.


Klarna Local number: 0203 0050 833
Klarna Freephone number: 0808 1893 333

WORKING WITH US?

  • I would like to become a stockist

Come join us – send an enquiry to sara@nailsinc.com

  • I am an influencer and would like to work with Nails Inc. & INC.redible.

We are always looking for new faces to represent the brand and always on the scout for sparkling new social content - send us an email to social@nailsinc.com

  • I would like to partner with Nails Inc./ INC.redible.

We are always looking for collaboration opportunities - send an email to katy@nailsinc.com

  • I am looking for a corporate gift.

We are bursting with ideas for corporate gifting, from A* manis and pedis in our luxe salons to beauty product bundles and gift vouchers - We will be happy to help you choose the right gift to suit you and your clients, plus we can arrange special discounts when making large orders. Please send us an email to hello@nailsinc.com or give us a call for the low down in real life 0207 529 2340.

  • I would like to host a Nails Inc Corporate event.

For a super memorable, luxe day being waited on hand, foot and finger - why not treat your clients or reward your team with a Nails Inc event? We offer a number of packages that will leave a lasting impression and you will look and feel your most INC.redible self. For corporate enquires and to discuss your Nails Inc event please send us an email hello@nailsinc.com or call us to chat with the Nails Inc team on 0207 529 2340.

  • I would like to host a Nails Inc party.

Nails Inc is the place to feel and look you most INC.redible self. We will tailor your experience, from big groups of friends to intimate bridal parties, to book club catch ups – there’s always an excuse to get your nails done. We have award winning nail techs who will take care of you - with a full mani and pedi menu. Events take place at a regional venue of your choice. We have 13 locations nationwide. Click here to find a store closest to you. For more information – send us an email on events

Select ‘Pay later’ at checkout.